Ever met someone who could geek out for hours about the tone of an email?

Ever wanted to connect tone and psychology to business results for your product or service?

I’m that guy. Since the first support email I sent over a decade ago, I’ve been obsessed with helping myself and others level up our technical support.

I’m a Director of Customer Service and Support at StellarWP, where I head up support teams as well as quality assurance teams for our WordPress products.

When I’m not working, I’m likely playing a guitar, chasing a kid (I have three) around to various athletic events, or volunteering at my church.

Additional topics: Quality Assurance